Skip to main content

Inter-library loans: FAQ on electronically delivered documents

How to make requests for books, journal articles and theses.

FAQ for electronically delivered documents

How do I open a document using Adobe LiveCycle DRM?

  • A link to the document is delivered by email; the link will take you to the download page. Note: you must be online.
  • If you are registered for BLDSS/On Demand and the system recognises your email address, you will be prompted to “Click to download your document”.
  • If you are registered for BLDSS/On Demand and the system does not recognise your email address, you will be prompted to enter your Username or BLDSS/On Demand registered email address before you “Click to download your document”.
  • If you are not registered for BLDSS/On Demand, you can register by clicking ‘Register for On Demand’ on the download page. Follow the instructions which include activating your account. Return to the download page and enter your Username or On Demand registered email address before you “Click to download your document”. Note: It can take up to 5 minutes for our records to be updated with a new On Demand registration so please retry if your initial download attempt fails.
  • Once you “Click to download your document” you will be presented with the following prompt. Note: some mobile devices may require you to go to the ‘downloads’ notification before you can access this prompt:

  • Enter your Username and Password and you will gain access to the document.
  • You will need to enter these details each time you access the document, unless you check the ‘Remember me on this computer’ box. Note: Please DO NOT check this box if you are accessing the document on a shared computer.

 

How many times can I print the item?

  • You may print only one paper copy, from which you may not make any further copies. You may not make further electronic copies or convert the file into any other format. You may not cut and paste or otherwise alter the text.

 

Can I forward the document to someone else?

  • Once the document has been downloaded, only that BLDSS/On Demand user may access it. However, prior to that, download links may be forwarded to another email address if the document is not already associated with a BLDSS/On Demand user.

 

Why won’t my document download or open? Why am I seeing blank pages?

  • Are you online? Online access to the Internet is needed every time you open the document.   
  • Are you using Adobe Reader as your PDF viewer? If your browser’s default PDF viewer is not Adobe Reader, it will need disabling before documents can be read. Google Chrome’s viewer is disabled by typing chrome://plugins in the address bar, then scrolling down and clicking ‘disable’ next to ‘Chrome PDF viewer’. Chrome users may avoid this step by using a different browser such as IE or Firefox. 
  • Are you using a compatible version of Adobe Reader? Adobe Reader 10 or above is required on any device you use to view documents, including mobile devices. 
  • Has a previous user locked you out by clicking ‘Remember me on this computer’? If so, go to ‘Edit’> ‘Preferences’>‘Security’ and click and confirm the ‘Clear remembered account information’ button, then retry the download link
  • Has the download link expired? The download link will remain live for 30 days from the date of the original email. If the download link has expired, the item will need reordering.

 

I can’t get Adobe Reader. What other options are there?

  • Unfortunately, LCDRM works only with Adobe Reader 10 or above, and documents will not open with any other PDF viewer.

 

For how long can I access the document?

  • The article is not automatically saved and you must click ‘File>Save As’ and name it to a drive or memory stick to save it. If you ‘save’ the document, you should have access to it for three years from the date of supply. If files are not saved, access from the download link will cease after 30 days and the item will need reordering. Upon expiry, you will be locked out of the article permanently. 

 

What do I do if I have forgotten my BLDSS/On Demand Username or Password, or if my Password changes?

  • If you have forgotten your BLDSS/On Demand Username or Password, there are links to have reminders sent from the BLDSS/On Demand home page.
  • If your Password changes, you may continue to access saved documents using your latest Password. However, you may need to clear the remembered account information in Adobe Reader.

 

How can I continue to access documents previously downloaded with FileOpen or Adobe Digital Editions?

  • To ensure access for up to the three year expiry time, you will need to maintain FileOpen or Adobe Digital Editions on the machine the document was originally downloaded on.